RELATED: If You Hear This on Your Plane, It Might Be an Emergency, Flight Attendant Warns. Whether you’re blindsided by the announcement or can sense it coming due to a weather issue, news that a flight has been canceled is likely going to spark a flurry of activity within the terminal. In this case, experts say getting in line to speak to an agent as quickly as possible should be your top priority if you want the best chance at getting on another flight. In some cases, this may mean finding a seat at the gate if you fear your flight is about to get axed. “It’s going to make a difference who arrives first. It’s first-come, first-serve,” Scott Keyes, founder of Scott’s Cheap Flights, tells CNN Travel. “Positioning yourself close to the desk can pay off.” If you don’t manage to be first in line to speak to an agent in person, modern technology can still help make sure you’re in the best position to get help from the airline as quickly as possible. “In the event of a delay, the best thing to do is everything,” Brett Snyder, president of the Cranky Concierge air travel assistance service, tells U.S. News & World Report. “Get in line to talk with an agent; while waiting, pick up your phone,” adding that on top of calling customer service, you can also reach out to your travel insurance provider, rebook yourself through your airline’s app, or reach out to the airline for help through social media. Afraid the lines might be just as long on the phone? Keyes suggests finding the number for your airline’s international call center to get a leg up. “Most US-based travelers aren’t thinking to call the Canadian helpline for Delta. You might get through to an agent much quicker. They can all handle your reservations just the same,” he tells CNN Travel.ae0fcc31ae342fd3a1346ebb1f342fcb
RELATED: For more up-to-date information, sign up for our daily newsletter. A suddenly canceled flight is bound to create plenty of stress for yourself and everyone else who realizes they may now be stranded. Still, Keyes suggests that remembering to stay calm and polite when speaking to the agent can significantly impact the outcome. “If you’re an airline agent, especially with these hourlong holds, your entire day is spent dealing with irate, frustrated, impatient customers who are frankly not treating you nearly as well as you ought to be treated,” he told The New York Times. “If they have somebody who’s actually treating them in a humane way, I think they’re much more likely to actually go out of their way to try to help you.” In any cancelation situation, valuable seats on flights leaving later in the day can go from being a hot commodity to booked solid in a matter of minutes. If it’s looking unlikely you’ll make it out, ask the agent about getting your money back: the U.S. Department of Transportation (DOT) requires that all airlines must give a full refund to affected passengers—no matter why it was grounded. If you’re still holding out hope of getting rebooked, it also helps to ask the agent if any other flights are heading to your destination at all. Airlines “have to accommodate on the next available flight—even with a competitor airline,” Zach Griff, senior airline reporter at travel news outlet The Points Guy, tells AARP. “But sometimes these options are only available in person at the airport with a customer service center or with a gate agent.” RELATED: Never Do This on a Plane, Infectious Disease Doctor Warns.
